covid-19 information
Our newest effort to keep our Telaya Team and our customers safe:
|
|
FOR visiting our tasting room
COVID Protocols Update
May 21, 2021
We understand several federal and local agencies have adjusted their policies in the past week. As a winery, we are required to follow the COVID-related policies of the FDA, CDC, CDH and Idaho Rebounds Act (currently in Stage 4). As you can imagine, these groups do not always agree or coincide. In addition, as a private business, we have the right to set policies and procedures related to the safety of our staff and guests. While we would all like to be in an environment which did not require masks, where we could freely move around and chat with everyone, or have large parties, we have determined that we are just not there yet at Telaya. Some of our team have kids that are not eligible for vaccination working in and around the winery. Some of our team care for elderly parents and some of our customers have the same issues or are at risk for other reasons. In an effort to keep us and them safe, we are still requiring masks while entering and moving inside the building. We will continue to recommend that masks be worn outside but with the increasing data sets showing transmission outside is low, we will not require them. Finally, we will continue to require smaller groups and no mixing or mingling. You might be vaccinated but you don’t always know the viewpoint or issues the table you are visiting is dealing with. Since we won’t be the vaccine police and we are trying to provide a safe and comfortable environment for our guests, we will keep these policies in place at this time.
We deeply appreciate the support our customers have provided during this very dynamic and difficult time. We understand everyone has a different perspective and we will continue to work to make sure you have the best experience possible. If you are not comfortable with our current guidelines, we will keep you updated when we make any updated policy changes and look forward to seeing you then. We will continue to provide the highest level of hospitality for those who come to Telaya and enjoy a safe wine experience.
Finally, for the sake of our team please do not take out your frustrations on them. They are involved in the decision making but we make the final decisions. Mistreatment of team members will not be tolerated. Please contact Earl or myself if you have questions.
We are confident in the protocols and procedures that we have put into place and continue to enforce in our facility. We truly believe that we are able to provide our team and our customers with a safe and clean environment as they enjoy our tasting room and events.
Our policies are for the benefit of all our customers, 'everything is not all about you'.
We don't want to be the bad guys, but we really want and need to be open so if we see that the regulations are not being followed, we will come and gently remind you.
Please know that we have put into effect new procedures and processes per local, state and federal health organizations (including the CDC and Central District Health). It is our primary goal to keep all of team members and our customers safe and healthy.
Thank you for your business and for your ongoing support and loyalty. We look forward to welcoming you back to Telaya Wine Co.
Earl & Carrie
Our policies are for the benefit of all our customers, 'everything is not all about you'.
- All Telaya customers will be required to wear a mask whenever they are entering the facility, going to the bathroom, and exiting the building. If you do not have a mask, we will be more than happy to provide one for you. We recommend wearing a mask while outside but it is not required.
- There will be no bar service available - we will take your orders from your table or chair. (Do not wait or stand by the bar.)
- There can be no more than 8 people at a table or in a group.
- We will be maintaining at least 6 feet of separation between tables and groups. Please respect every customers space and distance yourself accordingly.
- Tables and chairs are pre-set to promote social distancing. If you wish to move any tables or seats, please ask one of our team members and we will do our best to accommodate you.
- We're not able to allow personal blankets or lawn chairs to be on our grass area.
- If there is a clean table available, please feel free to occupy it. If you see a dirty table please do not sit at that table, wait for a team member to clean and sanitize the table.
- On heavy traffic days, we will have one of our team members posted outside the front door to communicate the availability of open seats.
- Please no congregating at the entrance to the tasting room or at the bar, please take a seat and a team member will come to you.
- We love kiddos and will remain a family-friendly environment. We need to ask parents to please not allow your kids to be unsupervised. They will need to respect these new regulations in the same way that the adults do. We are sorry but the grass and drainage are not play areas.
- We maintain the right to refuse service to customers that are displaying symptoms consistent with COVID-19 including but not limited to cough, difficulty breathing, chills, and sore throat.
We don't want to be the bad guys, but we really want and need to be open so if we see that the regulations are not being followed, we will come and gently remind you.
Please know that we have put into effect new procedures and processes per local, state and federal health organizations (including the CDC and Central District Health). It is our primary goal to keep all of team members and our customers safe and healthy.
Thank you for your business and for your ongoing support and loyalty. We look forward to welcoming you back to Telaya Wine Co.
Earl & Carrie